Kloset Worx Partners

Partner Program Terms

Version 2026-11-13. These terms govern every shop in the Kloset Worx Partner Network and every work order it accepts.

1. Agreement

  1. These Partner Program Terms (the “Terms”) are an agreement between Kloset Worx LLC (“Kloset Worx”, “we”) and the business that accepts them in the Kloset Worx partner portal (the “Partner”, “you”).
  2. You accept the Terms by checking the acceptance box and typing your name in the portal. You agree that this is your electronic signature, that it binds the business, and that you are authorized to bind it. We keep a record of the date, time, name and connection used.
  3. Each work order you accept in the portal (a “Work Order”) is a separate contract governed by these Terms. If a Work Order conflicts with these Terms, the Work Order controls only for its own scope, price, milestones and schedule.
  4. Applying to the program does not create any obligation for either party. These Terms bind you only once your shop is certified and you accept them in the portal.

2. Relationship — not a franchise, no fees

  1. You are an independent contractor. Nothing in these Terms creates a franchise, partnership, joint venture, employment or agency relationship. The word “partner” describes a business relationship only.
  2. You never pay Kloset Worx anything to apply, join, stay in the program, use the portal, receive Work Orders or use any material we provide. We do not sell you goods, equipment, samples or services, and we do not require you to buy from any supplier we name or profit from.
  3. You receive no license to use the Kloset Worx name, logo or marks for your own business. You may not advertise, sell, quote or contract under the Kloset Worx name, and you may not describe yourself as a franchisee, licensee, dealer or location of Kloset Worx.
  4. Neither party is obliged to issue or accept any particular number of Work Orders. The relationship is non-exclusive: you may keep doing your own work, subject to sections 9 and 10.
  5. You have no authority to bind Kloset Worx, make promises to a client, or accept changes on its behalf.
  6. You control how your shop and people do the work, and you are responsible for your own employees, wages, payroll taxes, benefits, workers’ compensation, tools, equipment and expenses. You provide a W-9 before your first payment and you receive a 1099 where required.

3. Certification

  1. To be certified, your shop must pass an intake review, a shop tour and a test build that Kloset Worx pays for, and must provide a current certificate of insurance under section 13.
  2. You must keep meeting the certification standards: insurance, licenses, quality, schedule and conduct. We may pause or end your certification under section 18.

4. Work Orders

  1. Each Work Order states the job number, scope, drawings, install window, fixed value and milestone schedule. It is binding only once you accept it in the portal.
  2. Prices are fixed. They include all labor, materials, finishing, hardware supplied by you under the scope, shop overhead, delivery, installation and cleanup unless the Work Order says otherwise.
  3. Changes only through Kloset Worx. Any change to scope, price or schedule must come from Kloset Worx in writing (in the portal or by email from hello@klosetworx.com). If a client or anyone else asks for a change on site, do not make it — refer it to Kloset Worx. We do not pay for unauthorized changes.
  4. Kloset Worx may cancel a Work Order at any time by written notice. If we do, we pay the milestones already approved plus your documented, unrecoverable cost of work performed and materials bought for that Work Order up to the date of notice, capped at the value of the next unpaid milestone, against delivery to us of that work and material.

5. Drawings, measurements and quality

  1. You build to the latest drawings and specifications in the portal and to the Kloset Worx spec book (materials, finishes, hardware, lighting and tolerances).
  2. Before you start fabrication, you review the drawings and tell us in writing of any error, conflict, missing dimension or buildability concern. If you build without raising it, correcting it is at your cost.
  3. Kloset Worx is responsible for its own design and site-measurement errors; work needed to correct them is paid through a written change. You are responsible for errors in fabrication, finishing or installation compared with the drawings and spec book.
  4. You submit photos with each milestone showing the work clearly. We may inspect work in progress at your shop with reasonable notice.
  5. Kloset Worx may reject work that does not meet the drawings, spec book or a luxury finish standard. You correct rejected work at your cost and on a schedule we agree.

6. Schedule

  1. You meet the lead time and install window in each Work Order.
  2. You notify us in writing within one business day of anything that may delay the work, with a recovery plan. Repeated or unexplained delays are grounds for ending certification.

7. On site

  1. On a client’s property you work as part of the Kloset Worx installation team. You do not hand out your own cards or marketing, display your own branding, discuss price, or offer the client other work.
  2. All client questions, requests and complaints go to Kloset Worx. You do not give the client your direct contact details.
  3. You follow the building’s rules and alteration agreement, protect floors and finishes, keep the site clean, remove your debris daily, and leave the space broom-clean.
  4. Where work disturbs painted surfaces in housing or child-occupied facilities built before 1978, you follow the EPA Renovation, Repair and Painting Rule and any stricter state or local rule.
  5. Your people behave professionally, follow safety law, and do not use alcohol or drugs on site.

8. Subcontracting

You may not subcontract fabrication or installation of a Work Order without our written consent. You remain fully responsible for anyone you use, and they are bound by these Terms.

9. Clients belong to Kloset Worx — non-solicitation

  1. Every client, designer, architect, contractor and building introduced to you through Kloset Worx (a “Kloset Worx Contact”) is a Kloset Worx relationship.
  2. While you are in the program and for 24 months after your last Work Order, you will not, directly or through anyone else, solicit, quote, contract with or perform millwork, cabinetry, closet or built-in work for any Kloset Worx Contact, except through Kloset Worx. If a Kloset Worx Contact approaches you, you refer them to Kloset Worx.
  3. For the same period, you will not hire or solicit any Kloset Worx team member, and Kloset Worx will not solicit your employees.
  4. If you breach this section, you pay Kloset Worx the gross profit it would reasonably have earned on the work, in addition to any other remedy. Kloset Worx may also seek an injunction without posting a bond, to the extent the law allows.

10. Confidentiality and ownership

  1. Drawings, renderings, designs, specifications, the spec book, pricing, Work Orders, client information and portal content are Kloset Worx confidential information and property.
  2. You may use them only to perform the Work Order they come with. You may not copy them for other work, share them, or reuse a Kloset Worx design for anyone else.
  3. You may not photograph or publish completed Kloset Worx work for your own marketing without our written consent.
  4. You protect client personal information (names, addresses, access details), share it only with your people who need it for the job, and tell us within 48 hours of any loss or unauthorized access.
  5. When a Work Order ends, or when we ask, you delete or return our files, except one archival copy your law or insurer requires.

11. Payment

  1. You are paid the fixed amount of each milestone in the Work Order. Submitting a milestone in the portal, with required photos, is your invoice for it.
  2. We review each submitted milestone within 2 business days and either approve it or return it with what needs to change.
  3. We pay an approved milestone within 5 business days after the later of its approval or our receipt of the client payment that corresponds to it, and in any case within 30 days after approval, except for amounts in good-faith dispute or set off under this section.
  4. Payment is by ACH or another method we choose. You are responsible for giving us correct payment details; a payment sent to the details you gave is a valid payment.
  5. The final milestone (retainage) is released once the punch list is closed and the client has signed off.
  6. We may set off against any amount we owe you the documented cost of correcting defective or late work, damage you caused, warranty work you did not perform, or any amount you owe us under these Terms. We tell you in writing before we set off.
  7. You pay your own suppliers, employees and subcontractors on time. You deliver lien waivers on request when paid, and you will not file a lien against a client’s property for amounts Kloset Worx has paid, in each case to the extent the law allows.

12. Warranty

  1. You warrant your materials and workmanship for 2 years from the client’s installation sign-off, matching Kloset Worx’s warranty to its client.
  2. You respond to a warranty call from Kloset Worx within 2 business days and complete the fix within 10 business days, or another time we agree. If you don’t, we may have the work done and set off the cost.

13. Insurance

  1. While in the program you carry, with insurers authorized in your state: commercial general liability of at least $1,000,000 per occurrence and $2,000,000 aggregate, including products–completed operations; workers’ compensation and employer’s liability as required by law; and commercial auto liability of at least $1,000,000 combined single limit for vehicles used on Kloset Worx work.
  2. Your general liability and auto policies name Kloset Worx (and, where a Work Order requires, the client and building) as additional insured on a primary and non-contributory basis, with waiver of subrogation where available.
  3. You keep a current certificate of insurance in the portal and tell us at least 30 days before any cancellation or reduction. A Work Order or building may require higher limits; you meet them before starting that job.

14. Indemnity

To the fullest extent the law allows, you defend, indemnify and hold harmless Kloset Worx, its owners, team members, clients and the buildings where you work from claims, losses, damages and costs (including reasonable attorneys’ fees) arising from your work, your products, your people or subcontractors, your breach of these Terms, or your violation of law — except to the extent caused by the negligence or willful misconduct of the party seeking indemnity.

15. Licenses and compliance

You hold and keep every license, registration and certification your state and city require for your work, and you comply with all laws that apply to it, including safety, environmental, employment and tax laws.

16. Limitation of liability

Neither party is liable to the other for lost profits or indirect, special or consequential damages, except for breaches of sections 9 or 10, your indemnity obligations, and amounts covered by insurance. Kloset Worx’s total liability to you under a Work Order is limited to the unpaid value of that Work Order.

17. The partner portal

  1. Your portal login is for your business only. Keep it secure and tell us at once if you think it has been misused. Actions taken with your login are treated as yours.
  2. The portal’s records of acceptances, submissions, approvals and payments are evidence of what happened.
  3. Notices to you go to the email address on your partner account. Notices to Kloset Worx go to hello@klosetworx.com.

18. Term and termination

  1. These Terms continue until ended. Either party may end the relationship on 30 days’ written notice.
  2. Kloset Worx may pause your account or end the relationship immediately if your insurance lapses, you breach sections 7, 9 or 10, you repeatedly miss quality or schedule standards, or you act unsafely or dishonestly.
  3. When the relationship ends, you complete accepted Work Orders unless we cancel them under section 4.4. Sections 2, 9, 10, 11.6, 11.7, 12, 14, 16, 19 and 20 survive.

19. Disputes

  1. The parties first try in good faith to resolve any dispute by talking for 15 days after written notice.
  2. These Terms are governed by the laws of the State of New York. Any lawsuit is brought only in the state or federal courts in New York County, New York, and both parties consent to their jurisdiction. Both parties waive trial by jury.
  3. The winning party in a lawsuit to enforce these Terms may recover its reasonable attorneys’ fees and costs.

20. General

  1. These Terms and your accepted Work Orders are the entire agreement on their subject.
  2. Kloset Worx may update these Terms by posting a new version and notifying you by email at least 30 days before it takes effect. You must accept the new version in the portal to receive new Work Orders. Updates never change a Work Order you have already accepted.
  3. You may not assign these Terms or a Work Order without our written consent.
  4. If a court finds any provision unenforceable, it is enforced to the maximum extent allowed and the rest remains in effect. A failure to enforce a provision is not a waiver of it.
  5. Neither party is responsible for delay caused by events beyond its reasonable control, if it gives prompt notice and works to resume performance.

Questions about these terms: hello@klosetworx.com